Help Desk

We Simplify The Way You Do Technology

iCare Technology Geeks' Help Desk

Full Problem Resolution & Expert Customer Service

In the world of IT, problems happen. Computers crash, passwords are lost, email stops working, and the list goes on. And without proper technical support in place, these problems can bring your business to an abrupt and potentially damaging halt.

With iCare Technology Geeks’ Help Desk, you can enjoy a peace of mind knowing that our certified technicians can quickly and efficiently resolve even your most complex technical problems.

Proactive Care & Maintenance

Not every support issue can be called a catastrophe… until it prevents you from being able to do your job. We’re here to help you stay ahead of the curve so you can focus on growing your business. That’s why we’ve adopted a proactive approach to network monitoring and IT maintenance.

Our help desk is a seamless extension of your remote monitoring platform. When you call to report an issue, there’s a good chance we’re already aware of the problem you’re experiencing and are actively working to resolve it.

Our technicians receive regular training, coaching, and quality review to continuously sharpen their skills and they’re backed by a team of professional supervisors and managers to ensure consistency and unmatched service delivery.

Some Of What Our Help Desk Support Covers

  • Microsoft and Apple desktop operating systems
  • Microsoft Office and leading third-party applications
  • Desktop Performance problems
  • Virus and malware infections
  • Hardware and Network troubleshooting
  • Printer installation and support
  • Mobile phones and tablets
  • E-mail Applications and Web browsers
  • Thin clients and Virtual desktop infrastructure (VDI)
  • User administration
IT Help Desk

Leave Your Technology Support Needs to iCare Technology Geeks. Our Clients Satisfaction is Our #1 Priority - Hence We Treat Our Clients the Way We Want to be Treated.

Our Help Desk Process is Designed to Leave all of our Clients SMILING after each interaction with us.

  1. You Have An IT Issue

    You call iCare Technology Geeks immediately

  2. We Answer

    We diagnose your problem to get a better idea of the issue.

  3. We Start Working Remotely

    This helps us to quickly start working on a solution.

  4. If You Need More Help, Schedule It

    We schedule more time if necessary to resolve the issue so it doesn't prevent your company from operating effectively.

  5. Problem Solved!

    We work tirelessly to solve your problem so you can focus on your business.

Help Desk Certifications

Not Sure Where To Start?

Request A FREE IT Assessment